Terms of Service

We ,Dr Nathen Pty Ltd(ABN: 43642845583), trading as “24GP” 

are providing online telehealth consultation to patients(people) through our website www.24gp.net.auand mobile application. By accessing or using our platform you agree to our terms and conditions.

24 GP is an online platform facilitating the treatment of patients via video conferencing by registered Australian health practitioners. Practitioners will examine the patient virtually without physically examining the patient . 

24 GP only provides platform for communication between doctor and the patient and has no liability for the actions or omissions of the health practitioner. All medical queries should be inquired to the concerned health practitioner and the platform will not be able to answer those queries

Medical information and  all personal information provided by the patient to us or GPs will be stored in accordance with our privacy policy

24 GP do not provide any emergency medical services.  For all life threatening or serious conditions which requires urgent medical attention, please call “000”immediately.

No schedule 8 controlled drug medications or drugs of addiction will be prescribed through video consultations. 

Our daily health services should not be considered as a substitute for your regular followups with your GP. We encourage patients to have a review with their regular GP to facilitate the holistic approach and ongoing care.

 To provide an effective health care service all the questions should be answered completely and truthfully either by the patient or the carer. Worsening symptoms should be mentioned during ongoing consultation

 

The platform is not liable for the medical negligence or care provided by the health professionals. we are not responsible for any damages of any kind while using our platform. We do not warrant that our services will meet your requirements entirely.

 

The following are the conditionswhile using the platform

1.      you should be above the age of 18 and should not have any serious condition affectingyour decision making

2.      you should not be suffering from any serious medical conditions or life threatening conditions or accidents

3.      No schedule 8 medications like opioids will be prescribed . Panadeine forte, tramadol ,Targin, endone etc will not be prescribed through our platform. Schedule 4 medications will be prescribed upon the discretion of the doctor

4.      Your username and password are confidential and should not be shared with a third party

5.      Any noticeable side effects following the treatment should be notified to us immediately to organize the follow up care

6.      Abusive behavior towards the staff or doctors will not be tolerated

 

All the fees of the consultation needs to be paid at the time of booking the appointment. Any consultation taken place will be charged. Any technical issues or failure of the health professional to attend will be refunded. Any further issues with the refund can contact us directly through the following email. 

info@24gp.net.au

Failure to attend the consultation or canceling the appointment 15 minutes  prior the consultation will be charged

If your health practitioner is unavailable during the consultation we will notify you as soon as possible about the cancellation of the consultation. Those cancelled consultations will be refunded. An average consultation is 15 minutes time. The doctor has the right to decide regarding rescheduling or discontinuing or declining treatment based on valid reasons. Complex issues would need a follow up appointment upon the discretion of the doctor.